Rules and Regulations

By accessing or using any of the services available on the official Melbet platform, users in Bangladesh enter into a binding agreement with the operator and acknowledge full acceptance of all stated conditions. The platform retains the legal right to modify, update, or withdraw any part of these terms at its discretion, and users bear responsibility for reviewing current conditions regularly. All content, software, and intellectual property available through the platform are protected and may not be reproduced or distributed without prior written authorisation.

The following points summarise the key general terms applicable to all users in Bangladesh:

1. Users must be at least 18 years of age to register an account and access any services on the platform.
2. Each user is permitted to hold only one registered account; duplicate accounts may be suspended or permanently closed.
3. By completing registration, users confirm that all information provided is accurate, current, and complete.
4. The platform reserves the right to request identity verification documents at any stage of account use.
5. Users are solely responsible for maintaining the confidentiality of their login credentials and account security.
6. Any fraudulent, abusive, or unlawful activity detected on an account may result in immediate suspension and forfeiture of funds.
7. The platform’s services are provided for personal, non-commercial use only.
8. Intellectual property, including trademarks, logos, and platform content, remains the exclusive property of the operator.
9. The operator’s liability is limited to the extent permitted under applicable law and does not extend to indirect or consequential losses.
10. Users who disagree with any updated terms must discontinue use of the platform’s services immediately.

All bets placed on the Melbet platform in Bangladesh are subject to the platform’s general betting rules, which determine how wagers are accepted, processed, and settled across all available sports and event markets. Only registered users who have successfully verified their accounts and meet the minimum age requirement are permitted to place bets. Stake limits, both minimum and maximum, apply to all bet types and may vary depending on the event, market, and account status. The platform reserves the right to restrict, limit, or cancel any bet at its discretion, particularly in cases involving system errors, suspicious activity, or rule violations.

The following points summarise the key general betting rules applicable to users in Bangladesh:

1. All bets are accepted subject to the odds and conditions displayed at the time the bet is placed and confirmed.
2. Bets cannot be cancelled or amended by the user once confirmed, except where the platform explicitly permits cash-out or bet editing features.
3. Minimum and maximum stake limits are set per event and market, and the platform may adjust these without prior notice.
4. In the event of a dispute regarding the outcome of a bet, the platform’s decision, based on official results, shall be final.
5. Bets placed on events that have already commenced or concluded may be voided at the platform’s discretion.
6. The platform reserves the right to limit the maximum payout on any single bet or accumulator.
7. System errors in odds or event listings do not create valid bets, and the platform may void any wagers placed under such circumstances.
8. Users found to be exploiting technical errors or engaging in match-fixing-related betting will have their accounts reviewed and may face permanent closure.
9. Bonus-related bets are subject to additional wagering conditions outlined in the applicable bonus terms.
10. All bet settlement decisions are based on official results from recognised governing bodies or event organisers.

All deposits and withdrawals processed through the Melbet platform in Bangladesh are governed by the platform’s payment rules, which are designed to ensure secure, transparent, and compliant financial transactions. Users must complete the required identity verification process before withdrawals can be authorised, in accordance with the platform’s Know Your Customer and Anti-Money Laundering obligations. Deposits are generally credited to the user’s account promptly upon confirmation, though processing times may vary depending on the selected payment method. The platform does not accept third-party payments, and all transactions must originate from accounts held in the user’s own name.

The following points summarise the key payment policies applicable to users in Bangladesh:

1. All users must complete identity verification before any withdrawal request is processed.
2. Deposits must be made using payment methods registered in the account holder’s own name; third-party transactions are not permitted.
3. Minimum and maximum deposit and withdrawal limits apply per transaction and may vary by payment method.
4. The platform does not charge fees on standard deposits or withdrawals, though third-party payment providers may apply their own charges.
5. Withdrawal requests are processed within the timeframes specified per payment method, subject to verification requirements.
6. Funds deposited via a specific payment method may be required to be withdrawn through the same method.
7. The platform reserves the right to request additional documentation to verify the source of funds prior to processing a withdrawal.
8. Accounts flagged for suspicious financial activity may have transactions frozen pending investigation.
9. Bonuses and promotional funds are subject to wagering requirements before withdrawal is permitted.
10. The platform is not liable for delays caused by third-party payment processors or banking institutions.

Melbet recognises that gambling carries inherent risks and is committed to providing a safe environment where users in Bangladesh can engage with the platform’s services in a controlled and informed manner. The platform actively promotes responsible gambling practices and provides a range of tools designed to help users manage their activity and expenditure. Users are encouraged to set personal deposit limits, loss limits, and session time restrictions through their account settings to maintain control over their gambling habits. Self-exclusion options are available for users who require a temporary or permanent break from the platform’s services. The platform also provides access to a responsible gambling self-assessment tool, enabling users to evaluate their behaviour and identify any potential signs of problematic gambling. All users are advised to gamble solely for entertainment purposes and never to chase losses or gamble with funds allocated for essential expenses. The platform reserves the right to intervene and apply account restrictions if activity patterns suggest a user may be experiencing gambling-related harm.

Users in Bangladesh seeking additional support and information on responsible gambling may contact the following organisations:

• Kaan Pete Roi: a Bangladesh-based mental health and emotional support helpline that provides counselling services;
• National Mental Health Helpline (Kaan Pete Roi Bangladesh, 01779-554391): accessible for users requiring immediate support;
• Gamblers Anonymous: an international fellowship offering peer support for individuals affected by compulsive gambling;
• Befrienders Worldwide: a global organisation providing confidential emotional support to individuals in distress;
• GamCare: an international organisation providing information, advice, and support for problem gambling.

Melbet maintains a strict Anti-Money Laundering policy and is fully committed to preventing the use of its platform for money laundering, terrorism financing, or any other financial crime. All users registered in Bangladesh are subject to mandatory identity verification procedures, which form the foundation of the platform’s Know Your Customer framework. Users are required to provide valid government-issued identification, proof of address, and, where requested, documentation confirming the source of deposited funds. The platform employs continuous transaction monitoring systems to detect irregular or suspicious financial behaviour across all registered accounts. Any account identified as potentially involved in financial misconduct will be subject to immediate review, during which transactions may be suspended and funds temporarily frozen pending investigation. If an investigation confirms a violation of AML regulations, the platform reserves the right to permanently close the account, forfeit associated funds, and report the matter to relevant financial intelligence or law enforcement authorities. Users are prohibited from engaging in any transaction patterns designed to obscure the origin of funds, and the platform cooperates fully with regulatory bodies and law enforcement agencies in all AML-related inquiries.

Melbet collects and processes personal data from users in Bangladesh in accordance with applicable data protection principles and its internal privacy framework. The categories of personal information collected include full name, date of birth, residential address, contact details, payment information, and identity verification documents submitted during the registration and KYC process. This data is used for account management, transaction processing, legal compliance, fraud prevention, and the delivery of platform services. Users’ personal data is stored on secure servers and is protected by technical and organisational measures designed to prevent unauthorised access, loss, or disclosure. The platform does not sell personal data to third parties and only shares user information with trusted service providers, regulatory authorities, or law enforcement where legally required. Users retain the right to request access to their personal data, seek corrections to inaccurate information, and in applicable circumstances, request the deletion of their data. Data retention periods are determined by legal and regulatory obligations, and the platform will retain information for as long as required under applicable law. Users who have concerns about the handling of their personal data may submit a formal request to the platform’s designated data protection contact point.

Melbet implements a comprehensive set of technical and organisational security measures to protect user accounts, personal data, and financial transactions across all platform services available in Bangladesh. The platform’s security infrastructure is continuously monitored and updated to address evolving threats and ensure a secure environment for all registered users.

The following security measures are in place to protect users and platform integrity:

• All data transmitted between users and the platform is encrypted using industry-standard SSL (Secure Socket Layer) technology;
• Two-factor authentication (2FA) is available for all registered accounts and is strongly advised for enhanced login security;
• Automated systems continuously monitor account activity to detect and flag suspicious or unauthorised access attempts;
• User financial transactions are processed through verified and secured payment gateways compliant with applicable security standards;
• Regular internal security audits and vulnerability assessments are conducted to identify and address potential weaknesses in the platform’s infrastructure.